Refunds & Returns
Returns & Refunds:
- We undertake every effort to ensure the best practices in packaging and quality & control, but we also realize that sometimes there can be damage in transit other events beyond our control.
- If you purchased your item at a store, each store has its own return policy. Returns for purchases made in a retail location must be conducted at that respective location.
- If your ordered product arrives damaged or opened, we will happily replace it for you. Send us an email at firstname.lastname@example.org with a picture and your shipping information and we will process a new order for you at no cost.
- We are not responsible for lost, missing or stolen packages. An investigation will be launched with the courier service on behalf of shipper and receiver to see if a claim can be made.