Refunds & Returns

Returns & Refunds:

• We undertake every effort to ensure the best practices in packaging and quality & control, but we also realize that sometimes there can be damage in transit other events beyond our control.
• If you purchased your item at a store, each store has its own return policy. Returns for purchases made in a retail location must be conducted at that respective location.

Damaged Order

• If your ordered product arrives damaged or opened, we will happily replace it for you. Send us an email at info@thedogventcalendar.com with a picture and your shipping information and we will process a new order for you at no cost.
• We are not responsible for lost, missing or stolen packages. An investigation will be launched with the courier service on behalf of shipper and receiver to see if a claim can be made.