FAQ


Treat FAQ

Where are your treats made?

All our treats are manufactured by our treat partners Northern Biscuit in Concord, Ontario, Canada.

What are the ingredients in the treats?

The poutine flavored biscuits we use in our advent calendars contain the following ingredients:

  • Barley, Chicken, Oats, Natural Cheese Flavour, Natura Gravy Flavour, Apple Cider Vinegar

Are all the ingredients safe for dogs?

Yes! All of Northern Biscuit treats are made with Human-grade quality, fresh food ingredients. Furthermore, the biscuits are formulate to be hard and crunchy to aid in maintaining healthy and white teeth!

What size are the treats?

Each biscuit is approximately 5 grams equivalent to approximately 18 calories.

Is it okay for my dog to have one of these treats for 25 days?

Yes! All the treats used are low calorie with natural human grade ingredients. 

Is there any measures to take for storage?

None! We advise to keep at room temperature. 

How does an advent calendar work?

There are 25 panels cut on the front of the box. Starting December 1st, find the corresponding number and open that panel door. Behind it, is a delicious poutine flavored biscuit! Do this everyday until Christmas. 

Shipping & Payment FAQ

How long does it take for orders to ship?

Canada Post Expedited Shipping for orders within Canada should arrive within 5 – 7 business days of ordering. It takes 1 business day to process, and approximately 2-3 days to arrive to you.

What payment options do you accept?

We accept Visa, AMEX, Mastercard, and Discover credit cards.

Are your products available in retail stores?

Yes - please visit our store locator to see if there is options near you.

What is your return policy?

See Refunds & Returns page.

What if my order is damaged upon arrival?

See Refunds & Returns page.